Huge water loss at local software company

11/15/2022 (Permalink)

The HVAC above the software company was the cause of the loss.

SERVPRO of Southwest Portland received a call in the fall from a local software company regarding a water loss. The customer informed us that he noticed his drywall cracking and was not aware of where the water was coming from or what caused the loss. Upon the call ending, we arrived on site within 30 minutes with our crew of well-trained professionals to meet with the customer, During the initial inspection, it was apparent where the drywall was bubbling and cracking on the surface. The customer informed us that he was worried that the water was coming from the level above his business. It turned out that the ceiling had suspicious staining on the back of the drywall ceiling. The cause of the loss was the HVAC system we found signs of old water damage on the plywood near the HVAC system and notified the customer of our findings.

  We then proceeded to build a containment to isolate the affected areas and set equipment in those areas. The next step was to make a drying plan to help get the customer's business back to preloss conditions as soon as possible. Demolition was going to be needed in order to help to dry process the crew removed the ceiling drywall material due to suspicious stains in addition to the cracking and water bubbles. With the equipment and demolition needed, SERVPRO of Southwest Portland was able to get the customer's home restored to preloss conditions in only 4 days. SERVPRO of Southwest Portland professionals can give you peace of mind by helping make it “Like it never even happened." Whenever there is a call out SERVPRO of Southwest Portland is ready to meet the need. No matter the time or place you can count on SERVPRO to be there for you. If you have any questions please call us at 503.777.9739