Recent Why SERVPRO Posts

SERVPRO Advises on White House Clean Before Handover

2/3/2021 (Permalink)

SERVPRO Tech's In PPE SERVPRO Technicians in PPE

While SERVPRO is a leading firm in disaster restoration services, disinfecting the People’s House will present a unique challenge.

We at SERVPRO are very experienced at cleaning up after natural disasters … floods, hurricanes and the like.

SERVPRO was prepared to do it's best restoration work for the American people. "

“We will be true to our motto, "Like it never even happened,” said the spokesperson. 

What a difference four years can make! For the first time since 2016, SERVPRO has been named a Top 10 overall franchise system in the nation by Entrepreneur Magazine's Franchise 500 list. SERVPRO also earned the position as the #1 franchise in the cleaning and restoration industry for the 21st year in a row!

SERVPRO's hard working and tireless franchisees, staff, and crews and our dedicated headquarters team made all this happen. During a year when many businesses were negatively impacted, slowed, or closed due to the COVID-19 pandemic, the SERVPRO system of MVPs adapted and took the brand to greater heights based on our collective goal—to help people in their times of greatest need and make it "Like it never even happened." While much of the world was forced to step back, you stepped up and did whatever it took to get the job done in true ONE TEAM fashion! We could not be more thankful for your service or more proud of your accomplishments!”

Job Done Right!

12/7/2020 (Permalink)

Daniel working in bathroom Daniel putting the finishing touches to bathroom.

This project was not complete until our project manager put the final detail on this full basement remodel after a freshwater pipe burst and flooded the entire 800sqft fully finished basement. After our team mitigated this loss the following Reconstruction/Restoration project included: Insulation Replacement, Drywall Replacement, Detailed texture to match the existing perfectly without indicating it had been 2’ flood cut, Unique base trim install on bull nose corned drywall, Varied methods and colors of paint application including the final detail here in this picture, Custom Wains Coat manufacturing and installation to match the customer's requests, High End Carrera Marble Vanity installation, Toilet and bathroom fixture installation, Electrical circuit Mega Testing to make sure all circuits were safe after being impacted by water. On a project of this size and while working in an extremely high-end home with customers' expectations of the end product being at a higher caliber than most, there were a couple hiccups. Our team corrected all issues to repair the customers' satisfaction. Upon the final visit the customer requested the caulking be detail painted to match the walls. We took that opportunity to make things right and ended up with the final results. A Happy Customer that will come back for more and recommend us to their friends and family. SERVPRO of Southwest Portland. Putting lives and homes back on track. 503-777-9739

The SERVPRO Team

11/20/2020 (Permalink)

Team with equipment Team in front of truck

Accidents happen and when they do you can count on the team at SERVPRO of Southwest Portland to handle the job.

Our team can clean-up fire, water and soot. We do water removal and dehumidification and mold mitigation and remediation. Respond to catastrophic storms. We also move out your contents and do restoration on them. We can do document drying and have an excellent contents claim inventory service.

SERVPRO of Southwest Portland can also do air duct and HVAC cleaning. We also clean carpets, upholstery,drapes and blinds, ceiling, walls and hard floors. We also deodorize your items after a fire or water damage. 

When you call 503.777.9739 we have the experience and the expertise to make it "Like it never even happened."

#1 Cleaning Company

5/21/2020 (Permalink)

Crew in PPE cleaning #1 Cleaning company , crew cleaning.

SERVPRO has served over 27,000 customers by doing a certified , commercial and residential cleaning for COVID-19. The world has changed what it means to be clean, so let customers and employees know that SERVPRO, the nation’s #1 choice in cleanup and restoration, was there with a higher cleaning standard, Certified: SERVPRO Cleaned. Our processes and supplies are EPA and CDC certified. We can fog with Deco 30, it will disinfect in 30 seconds and does not leave a residue. We also wipe down high traffic services and leave a door cling that lets your employees and customers know that your premises have been cleaned by a professional company and are SERVPRO Clean. Please call our offices 24/7/365 at 503-777-9739

We are Cleaning Experts

4/15/2020 (Permalink)

COVID-19 picture "Here to Help"

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Southwest Portland 503-777-9739

SERVPRO on the Frontlines with Emergency Response

4/3/2020 (Permalink)

SERVPRO in PPE SERVPRO employee spraying for the COVID-19 virus in an office building.

SERVPRO of Southwest Portland is being called on by numerous businesses and community leaders to perform the necessary bioremedation services to clean, disinfect and sanitize their properties.

SERVPRO of Southwest Portland started in early March to clean schools, construction sites, office buildings and homes for COVID-19.

SERVPRO uses EPA approved products that follow CDC guidelines for cleaning. If you are interested inquiring about our services we are here to help 24 hours a day seven days a week, while life gets back to normal in the communities we call home.

Please call our office at 503-777-9739.  

Please stay safe. You and your employees and families are in our thoughts and prayers.

Why SERVPRO for FIRE!

3/9/2020 (Permalink)

Fire Damage Fire damage in bedroom.

Fires can be alarming and devastating when they occur, especially in your home. Here are a few reminders from SERVPRO of Southwest Portland if you or your loved ones experience a fire or smoke damage. 

Do:

  • Limit movement in the home to prevent soot particles from being embedded into upholstry and carpet. 
  • Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork. 
  • Place dry, colorfast towels or old linens on rugs, upholstery and carpet traffic areas. 
  • If electricity is off, empty freezer and refrigerator completely and prop doors open to prevent odor.
  • Wipe soot from chrome on kitchen and bathroom faucets, trim and appliances, then protect these surfaces with a light coating lubricant.
  • If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks and tubs to avoid freezing pipes and fixtures. 
  • Wash both sides on leaves on house plants. 
  • Change HVAC filter, but leave system off until trained professional can check the system. 
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system. 

Why SERVPRO for Water

3/9/2020 (Permalink)

Carpet Water Damage Water damage to carpet.

Even if you experience a water loss with clean water, there are still some steps to take to prevent further damage to your belongings and your homes integrity.

Do:

  • Shut off the source of water if possible or contact a qualified party to stop the water source. 
  • Turn off circuit breakers for wet areas of the building, when access to the power distribution panel is safe from electrical shock. 
  • Remove as much excess water as possible by mopping and blotting. 
  • Wipe excess water from wood furniture after removing lamps and tabletop items. 
  • Remove and prop up wet upholstery cushions for even drying. 
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting. 
  • Remove to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture. 
  • Use wooden clothespins to keep furniture skirting off damp floors. 
  • Hang draperies with coated hangers to avoid contact with wet carpeting or floors. 
  • Hang furs and leather goods to dry separately at room temperature. 

General Cleaning

3/6/2020 (Permalink)

PPE House Clean House clean with full PPE

SERVPRO has been in the cleaning and restoration industry for over 45 years. With the proper equipment SERVPRO is always ready for the job! We use specialty air movers and deodorization equipment to mitigate damage ranging from single family homes to skyscrapers.

General house or business cleaning and mitigation of airborne particles, no job is too large for SERVPRO of Southwest Portland. 

Flu season? Remember to wash your hands often, stay home if you're feeling ill, and avoid touching your nose, mouth and eyes. SERVPRO has got you covered with the rest! 

It is important to keep your living space in healthy order for you and your loved ones. Routine duct and HVAC cleaning can:

-Reduce allergens and pet dander

-Eliminate offensive odors

-Improve operating conditions and efficiency

Right Equipment for the Job!

3/6/2020 (Permalink)

Hallway Coverage Floor coverage through main hallway.

SERVPRO of Southwest Portland takes pride in our work, which often includes customers homes. We know how important it is to keep the home you and your family value in the most livable condition, even after you have suffered a loss. 

By placing protective equipment throughout the job site, we are keeping the integrity of your home safe from damage. 

Here you see floor and wall coverage throughout the main hallway following a large water damage. We focus on major walkways where we will be carrying large equipment through to perform services. 

When placing equipment throughout your home, please let your production techs know if you have any major concerns we need to pay attention through. SERVPRO of Southwest Portland is here to help, and we want to make sure the quality of service you expect is always exceeded. 

The Right Equipment

3/6/2020 (Permalink)

Garage Fire Damage Burnt structure after a garage fire.

SERVPRO understands that using professional equipment makes a measurable difference in reducing claims loss expense. When time matters, technology and equipment must be counted on to perform. Certainly, the right tool for the job is vital to timely mitigation and restoration, but perhaps more important, SERVPRO fire damage professionals are thoroughly trained in fire cleanup and restoration. For instance, knowing the different types of smoke and their behavior patterns are vital to proper restoration. 

Wet Smoke - Plastics and Synthetics; Low heat, smoldering, pungent odor, sticky, smeary.

Dry Smoke - Paper and Wood; Fast burning, high temperatures, dry, nonsmeary residues.

Protein - Virtually invisible; extreme pungent odor.

Fuel Oil Soot - Furnace Puff Backs.

Other Types - Tear gas, fingerprint powder and fire extinguisher residue.

Pretesting determines the proper cleaning method and allows us to focus on saving your precious items. 

Why SERVPRO!

3/2/2020 (Permalink)

Fire, Water, Mold Why choose SERVPRO

SERVPRO Franchise Professionals blend customer service and accountability with proven methods of mitigating damage after water and fire losses. 

SERVPRO of Southwest Portland prides itself on being timely and efficient when it comes to the loss you may encounter. Our service response guidelines are as follows:

With one hour from notice of loss, a team member from SERVPRO of Southwest Portland will contact you or your insured to arrange for service. 

Within four hours of loss notification, we will be on-site to start mitigation services. 

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the customer or the adjuster. 

Working with a company that is professionally trained in all your restoration needs is going to be crucial when getting the job done correctly the first time. SERVPRO has been an IICRC-approved school since 1997. In this training there are five major classes to cover the work we do. 

Why SERVPRO

1/3/2020 (Permalink)

Picture of SERVPRO truck and trailer Storm with SERVPRO Truck and Trailer

Hard-earned results have made SERVPRO leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company's competitive advantage.

SERVPRO Franchise Professionals offer cleaning services ranging from air duct cleaning to removing biohazard contaminants. Their residential cleaning services will not only ease the burden of the constant maintenance of your home but will also create a safe, clean, and comfortable living environment for your family.

Why SERVPRO is the right choice to make.  All of our employees that enter your home are trained to safely clean and restore your home.

With over 1,600 Locations And 24/7 Service. SERVPRO® Is Always There For You. Advanced Technology. Highly Trained Specialist. 24 Hour Service. Faster to Any Size Disaster.

The right equipment for the job.

3/22/2019 (Permalink)

Mold controlled by SERVPRO

This customer suffered a mold damage in their finished basement caused by overflowing toilet. The customer was away for summer and discovered the damage when they returned from an extended vacation.

Believe it or not, mold problems like this can be mitigated with the right expertise and equipment. SERVPRO has trained technicians that were able to test and remove the mold growth, and then restore the space to preloss conditions. The family was very grateful that we were able to recover their home and protect them from any potential health effects. 

Every mold infestation is different, from the extent and type of growth, to the variety of materials affected. Each scenario requires a unique solution, but the general process stays the same. 

Please call us at 503-777-9739

5 Story office water damage.

3/22/2019 (Permalink)

Equipment on the job.

SERVPRO of Southwest Portland responded to a five-story office complex water damage with all five floors being affected. The job came in a 3 in the afternoon and the crew we on the job by four and worked through the night and on the weekend to contain and mitigate the water damage. 

The carpet was dried in place and trim was removed to allow for cavity drying systems to be placed. Only two small places were flood cut to allow for drying and that was done to allow one of the tenants to be up and running sooner. 

The building management, insurance agent and adjuster were very happy with the quick response and lack of demo that was needed on the job. 

SERVPRO of Southwest Portland is on the job 24 hours a day seven days as week. 

PPE Personal Protection Equipment

3/22/2019 (Permalink)

Dillion in PPE

A lovely couple had there home damaged by a water pipe break under the house that filled the crawlspace with water and also damaged the underlying flooring and some of the wood flooring, SERVPRO of Southwest Portland was able to dry most of the hardwood floor with a floor drying system. 

The carpet pad was removed as well where needed to allow for drying. Trim was also removed to be able to place cavity drying systems.

Our crew needed PPE to go down in the crawlspace to remove the wet insulation and ducting. The safety of our employees is always at the top of mind with SERVPRO of Southwest Portland. 

SERVPRO of Southwest Portland has training on a weekly bases on Safety and use of PPE.

CE Classes

3/22/2019 (Permalink)

Law & Ethics CE Class

SERVPRO of Southwest Portland provides CE Classes for Insurance Agents, Adjusters and Property managers free of charge every year.

The classes cover subjects such as Mold remediation, Fire Damage remediation, Water damage remediation, Bio-hazard, Law, and Ethics. 

Our teachers are certified in the subjects that they teach and credit is given to the Insurance agents, Adjusters and Property managers at the state level both in Oregon and Washington. 

The class being taught here at our location is Law & Ethics were also provide some onsite CE Class for Insurance Companies and Property Managers. 

We have been told that the classes are much more enjoyable live verus doing them on line and the Insurance Agents and Property managers enjoy the interaction with SERVPRO of Southwest Portland. 

We will have a LAW & Ethics class at our office on May 7th. Please email me at dsahm@SERVPROsouthwestportland.com to hold your spot we do require a refundable deposit of $25.00 to hold your spot, it is returned when you attend the class. 

SERVPRO of Southwest Portland a great place to work

3/22/2019 (Permalink)

Barbecue

SERVPRO of Portland is a great place to work. We work hard but also enjoy a summer barbecue and are looking forward to a Spring team building event and a Winter holiday get together to bond with a trip to cut down a tree, go on a hayride, meet Santa Claus and drink hot chocolate. 

All of the team supports the efforts of each other from our office staff coordination the right amount of manpower and equipment to the job, and everyone pitching in to get the equipment on site and be on the job in a timely manner.

If you are looking for a great place to work please send your resume to office@SERVPROsouthwestportland.com. We are hiring for production techs and crew chiefs.

SERVPRO saves the day sewer break

3/12/2019 (Permalink)

SERVPRO of Southwest Portland saves the day.

This home had a sewer line fail so they called in SERVPRO of Southwest Portland to clean up the mess and the damages.  We had to remove part of the wall to get to the mold that accumulated and the category 3 contaminated water damage that was inside the wall cavity.  Our advanced technology equipment gives us the knowledge to remove the contaminated area, get to the source of the problem and get it cleaned up so the home can get back to normal as soon as possible.  Nobody likes it when their home is out of sorts and we get that.  That is why you should call us as soon as you have a problem, so we can make it "Like it never even happened."

Please call us a 503-777-9739 24 hours a day 7 days a week.

Roof Mold Under Eves

1/7/2019 (Permalink)

Roof Mold

Pictured here is the underside of a roof. There had been a leak and the mold took over. After remediating the mold, SERVPRO was able to apply a antimicrobial coating to help prevent future mold growth in that area. We always strive to make every situation, "Like it never even happened."

Every mold infestation is different, from the extent and type of growth, to the variety of materials affected. Each scenario requires a unique solution, but the general process stays the same. 

If there is a ongoing moisture problem in the building, it is important to be alert for , the presence of visible mold, strong musty odors which may indicate mold is present, any evidence of past moisture problems that might have caused undetected mold growth and excessive humidity. 

SERVPRO Training saves the day.

8/25/2017 (Permalink)

Mold found in a basement behind a wall due a water leak.

Intrusion of water in your home or place of business can result in mold growth. When water intrusions are not addressed right away, the resulting damage can present increased risk of harmful mold growth.  Excessive mold growth can lead to environmental conditions that pose a health threat.  A SERVPRO of Southwest Portland is professionally trained in mold remediation and will examine the structure for any visible signs of mold.  We care about the proper restoration of your structure and can make it "Like it never even happened."  SERVPRO of Southwest Portland is proud to serve Multnomah County and other areas of the Portland area. Any questions please call us at 503.777.9739. Please call us twenty-four hours a day seven days a week.