What our Customers say...

Water Damage Testimonials

Nick and George performed an inspection of the crawl space of my rental house for standing water because of a plumbing problem. They took tons of helpful photos showing some maintenance repairs that need to be done but discovered there was no standing water at all. Their inspection was thorough and they were very professional and knowledgeable. I would use them again in a heart beat! Thanks Nick and George!

The speed and helpfulness of Troy and Debi at SERVPRO were unbelievable. We had desperately been mopping our finished basement floor for days, searching for someone with an opening to come fix water leaking in through the exterior foundation wall. A leak detection specialist had diagnosed our problem as a groundwater pipe penetration leak, which would require masonry work and/or waterproofing. We contacted multiple businesses that provided such services, but they were all booked up for weeks and weeks in advance. When we called SERVPRO and talked with Troy, he noted that although they didn't do that kind of work, one of his coworkers (Debi) was a thorough and insightful troubleshooter. Debi came out after regular hours that same day and meticulously looked at all the clues. After some investigation, she concluded our problem most likely was a plumbing-related issue after all. She suggested we turn off our water at the street overnight to see if we had any leaks. No leaks appeared the next day, so she was correct. In addition, before she left that evening, she also contacted a colleague and identified a plumber who would help us. With a correct diagnosis, we now are addressing the real problem. Troy and Debi were life savers!

I was shocked to find my finished basement 3/4 covered in water. Fortunately I found SERVPRO of Southwest Portland who were just amazing at all stages of the clean up/dry out. Debi with her team (Devin, Tyler, Travis and Jason) explained what they would do/quoted me a price and then worked quickly to give me my sanity back! It was overwhelming at the start but I now have a dry basement being put back together and am so appreciative of her expertise, patience, easy to reach and fabulous follow through! I referred to them as the dream team at some point and really did find them to be that as well as the folks back at the office. It's good to know that such conscientious and talented folks are in our area!!! 3/24/21

Debbie and Devon and their team did the first part of my water damaged basement with amazing results! I've already written about their wonderful work. This review is for the two gentlemen, Jose Rivera and Humberto Rivera. They worked as a great team moving very heavy furniture out of my dinning room back into the basement. The basement had been newly painted due to the needed repairs and not a mark was left by them trying to squeeze large pieces around awkward openings! They were wonderful and their work was much appreciated.

Troy, Jose and Shane came after hours to assess, clean up, and mitigate the damage in my flooded basement. They were kind, courteous and efficient. Troy followed up with me the next day, then Tom came out twice that week to check the equipment and assess the progress of the “drying out” process. He, too, was very kind and helpful. They are also working my insurance company to process the claim. All in all, I was pleased with and appreciative of their expertise and great customer service.

José and Shane were wonderful, super efficient. Made us feel comforted and helped us through our crisis.

Amazing people and service. Prompt , polite, professional, great communication. Highly recommend.

Great crew, we worked with John, Tom, Troy. Safe and efficient. Did the job quickly and well.

Water damage fixed! John and the SERVPRO team were nothing short of pleasant and professional. Having water damage in your home is never cool but somehow this disruption and inconvenience was made greatly minimized by the confident, competent and friendly crew. Thanks for making my house livable again!

Outstanding job helping us respond to extensive water damage to hardwood floors, basement, crawl space in our home. Responded quickly in emergency situation; thorough, empirical testing for damage; secured home while demolition and drying work was underway; helped coordinate with insurance company; responded immediately to questions and concerns. Troy was fantastic. Highly recommend.

I highly recommend SERVPRO SW. I manage an apartment building in the SW and they have been very helpful each time I have needed assistance. One time they had to remediate a big flood from one of the apartments . They came to evaluate the day I called, kept me informed, and got the job done well and as quickly as possible. The other time I called SERVPRO, I anticipated needing a similar service with removal of baseboard, holes in walls, and noisy fans. Although they are fairly priced, I was still not looking forward to this unexpected expense. Instead, Josh did not recommend any action from them. He did however spend some time with me on the phone to help inform my next actions. I appreciated his honesty and knowledge. It saved me time and money and I will always recommend this service provider.

Josh Jensen at SERVPRO was very professional. He absolutely went above and beyond during trying times to evaluate my property for water damage, adjusting his schedule on short notice. I highly recommend his team at SERVPRO.

Thanks to Chris, Ann Margaret, Antonio, Dillon and Ansar for giving me such care and concern for helping us get through our plumbing leak. You made the clean up so easy. As a Realtor I would definitely call SERVPRO again should I need them.

Thank you to the SW PDX SERVPRO team. Dillan, Ian, Ansar and Christopher. You all were professional, enthusiastic and caring about our home and you all worked hard to resolve our issue. I will recommend your team to anyone. Mike Stack

Ansar and Gabe were awesome!! Steve was great too! Everyone was very helpful throughout the entire process!

No one hopes or wants to need to call someone to pull water out of there house, but life happens. We had a dishwasher decide it didn’t like us anymore and SERVPRO was on it. They were fast and efficient and their team was incredibly helpful, knowledgeable and friendly. Special shout out to Daniel and Dillon who came in the middle of the night to help us out.

This company was the third company to come out and give me their estimate. They were professional from start to finish. Steve answered ALL of my questions, gave me everything in writing as requested and their estimate came in lower than all the others. Ansil and Dillon were cheerful, efficient, and very professional throughout. They even suited BACK up just to take extra photos for me to assuage any concerns I had. I highly recommend them.

Great customer service. Dillian Mattice and Steven Coleman was super nice and the best!!

We have used SERVPRO a couple of times and as usual, they never disappoint with their amazing customer service. From the first phone call to the end when Dillon Mattice and the rest of the crew wrapped us up, they were courteous and patient with us during this highly frustrating situation of not having use of our bathroom from water damage. They will be the first I will call if we need them to restore the peace. Don’t hesitate to do the same. Thank you, SERVPRO.

Excellent service. Very professional and efficient

Nick and George performed an inspection of the crawl space of my rental house for standing water because of a plumbing problem. They took tons of helpful photos showing some maintenance repairs that need to be done but discovered there was no standing water at all. Their inspection was thorough and they were very professional and knowledgeable. I would use them again in a heart beat! Thanks Nick and George!

Within four hours of our boiler relief valve failing, and the flooding that followed, SERVPRO had cleaned up the water and installed fans and heaters to dry out the house. Because they were so fast, they limited the amount of damage and were able to save our beautiful cherry hardwood flooring. Josh and his crew kept us updated and informed throughout the entire process, and they were always energetic and positive. We are so glad to have had their help!

Did you know there’s water pouring out of the wall in your bathroom says my friend. Egad! Found the leak and called State Farm and they gave me some names for companies to call for assistance. I selected SERVPRO Southwest Portland. From the moment their crew chief, Debi, walked in with a plan to tackle the job I felt relief and good about my decision to select them. Debi consulted with me to plan the coming process, Tom was great about getting the equipment for their work in place and working. Chris kept tabs on the humidity levels. They all pulled together and make a great team.

You guys did a very good job of doing minimal demolition and saved us a bunch so I really appreciate that. Thank You.

Ted Jackson 3 reviews

5 days ago- Incredible service by Daniel, Jose', and the rest of the team. Flooded basement was quickly pumped out and dried. Damaged files were salvaged. Thanks guys!

We came home from work one evening to find our front yard flooded. It turned out that our irrigation system had ruptured where it intersected with our main water line. We called SERVPRO and they were on site within 30 minutes. Daniel was able to stop the flow of water and assess the damage to our home. Unfortunately, our entire crawlspace had flooded with over 10k gallons of water. Daniel was able to setup pumps that cleared the water overnight. His team then came back twice over the next week to ensure that we were dry and to help us identify which contractors we should reach out to in order to repair the damage. Thankfully, the damage was minimal! We are so thankful that SERVPRO exists and extra thankful that Daniel and his crew were friendly and calming during a stressful time for our family.

We had a plumbing disaster in an upstairs bedroom...water raining down through the ceiling, down the steps all the way into the basement.  We called our insurance and they immediately said they would send SERVPRO over.  Living in the hills, our road was unplowed and there were several stuck cars but, that did not stop Daniel and his team from getting to our house.  Two sets of tire chains and they were up our hill and at our house!  They immediately assessed the damage and set up their drying system on our wood floors, plugged in dehumidifiers and took samples for asbestos testing.  Once the test results came back they were able to set up fans to help with the drying system.  Throughout the week, Daniel and his crew of Charlie, Haley, Randy and Melinda came by every day to check on the drying process, remove drywall and carpet. Each time before they left, they always cleaned up and, even when the roads were heavy with snow and ice, they still managed to get to us.  Now, we are in the process of getting bids on the work needing to be done.  However, we are very pleased with the initial care and work that SERVPRO SW did and we are hopeful they managed to rescue our flooring from further damage.  I am sure we will continue to have contact throughout the restoration process, but, thank you Daniel and all at SERVPRO!  You put our minds at ease during a frantic, stressful time in our house and you took care of us as if it were your home.

Daniel and his team provided reliable, professional remediation after I had water damage from a condo above me. Highly recommended!

SERVPRO came to the rescue after a leak under my bathroom sink ruined my vanity and floor. Melinda was amazing throughout the dry out process and checked in after the repairs were complete. I highly recommend this team!!!!

I could not be more impressed with Daniel and the SERVPRO team. I had a major flood with sewage in my basement and they took care of absolutely everything efficiently, thoroughly and quickly. I happened to be leaving town the day after it happened and they took care of everything so I had peace of mind on my trip. On my return I met the team in person and was even more impressed with how pleasant and professional everyone was. Having never gone through this before I wasn't sure what to do but they took care of everything including communicating with my insurance company and the environmental group for asbestos removal. I wish there was a rating higher than five stars!

Insurance coverage is limited for flooding related to sump pumps.  We estimated our out-of-pocket expense could have been in excess of $30,000 to replace the carpeting, pad and much of the furniture.  Due to the efficiency of Daniel Spark and his SERVPRO of Southwest Portland employees,  all furniture was saved and our insurance covered nearly the entire cost of their services.

Daniel Spark and his staff are competent, efficient and operate with integrity.  We have high expectations when hiring professionals.  Our expectations were far surpassed.