I had an after hours emergency with a leaking washer that lead to water leaking from the upstairs laundry room, behind the wall, and through the kitchen roof on the first floor. DeShawn's team, which included Makayla and Jermaine, responded swiftly to my call and handled the cleanup faster than I could have ever anticipated. I could not say enough good things about SERVPRO and this team and how thankful I am to have had them answer my call.

DeShawn came out to do an inspection for a leak we had. He was very diligent and inspected all of the areas in our home for water damage. He had wonderful advice and was very professional. We will ask for him by name the next time we need to use SERVPRO.

DeShawn, Jermaine and Makayla Responded to our emergency immediately. Very professional and easy to work with. Overall job was excellent.

I am extremely pleased with the service from Deshawn Blakey.
He was especially kind and informative. I appreciated his help very much.

Had a great experience with the local SERVPRO team after a water inlet broke. My insurance contacted SERVPRO and Jose was the first point of contact. He reached out 9pm at night ready to come inspect, but we both agreed the next day would be fine.

In the following days, Jose and his team (Travis, Hunter, Charlie, Geo, and Jermaine) made detailed inspections, installed equipment, and followed up daily on progress of drying my floors, walls and ceilings. They brought in a testing service to ensure there was no asbestos before removing flooring and we're back the next day.

In the end, I'm confident the affected areas are dry and free of potential mold. All that's left is some repair and construction to do. I would definitely invite SERVPRO to assist again on the future.

We worked with a great team including Hunter, Shawn, Travis, Jermaine, Makayla and Geo. They were courteous, knowledgeable and answered all of my questions. I particularly appreciated Hunter’s insight and advice throughout the process. His communication skills are top notch!

Debbie, Hunter, Jermaine, Makayla and Travis were all amazing and wonderful, very professional and helpful. The answered all my questions and explained what they were doing as they went along. They were kind to my dog and he enjoyed their company.

I had my septic back up into my house. Damage to wood floor. They responded immediately and checked for dampness under the floor even crawling under the house. Jose Rivera and Denise Willis very professional, answering all my questions and concerns.

DeShawn Blakey, Jermaine and crew did a great job on my water damage problems. On time, professional, and good to work with. I would use again.

I cannot say enough about this company…they are incredible. I had a water leak running into my crawl space after the huge rain storm yesterday. Called them immediately….they were at my home within 30 minutes. Daniel inspected the problem and told me his crew would be here in the am to take care of everything. The crew was Tyler and Bruce. Very polite and it was obvious they wanted me to know that all will be taken with one day and explained everything they were prepared to do…wow!!!
They placed plastic and heavy paper from the front door to the entry in the crawl space. They then placed plastic over the entire entry hall so the front door space so that no cold weather would be able to enter the rest of my home while they were doing their job. I have used SERVPRO a number of times when there was an issue. Don’t bother calling other companies….they play with the numbers and try to upsell you. This company lets you know everything that needs to be done and completes it as promised and you would never have known they were at your home.

Ann Margaret, Tom and Ryan did a wonderful job in cleaning up water damage in midnight. They were all very responsive and did a thorough job. I really appreciate their timely help in an odd time.

The team did an excellent job cleaning crawl space with massive amount of water. They were good to explain everything .. helped coordinate with insurance .. referrals to other services outside of what they could do .. followed up today to repair an outside vent on the job that was done a while ago! Very responsive and we're out in one day to fix! I highly recommended this company!

The SERVPRO Team Was Great!
Everyone at SERVPRO provided excellent service from start to finish when we had a recent water issue. Debi was out within two hours of my call to survey the damage and provide an estimate by the end of the day. Tyler and his colleague were out the next day and worked a long day to get the bulk of the job done, returning the next day to follow-up on any loose ends. All the prep work before and clean up afterwards was impeccable. Tommy was extremley diligent and helpful in helping us get reconstruction work done quickly, and all the staff at the office were helpful I’m dealing with our insurance company, billing, etc. All in all a great experience, and highly recommended. Thanks to all for the great work!

SERVPRO did an excellent job in mitigating the flood damage in my home. They responded immediately where as other companies had a month long waiting list. I am taking care of my 96 year old mom and we needed the heating system up and running asap! That is what they did! Within the week they had removed the heating ducts, sprayed disinfectant and began the drying process under the house. The following week the heating ducts were replaced. During this time they provided a professional heater which heated my home efficiently even with a cathedral ceiling over the great room. SERVPRO worked with me and the insurance company to keep within my budget. Thank you so much !!

I had a water damage, & SERVPRO came up to clean up the water & did a good job
DEBI. TYLER, TRAVIS JOSE DENISE, RYAN JERMAIN, DANIEL
This crew did a excellent job.very helpful
Group.

SERVPRO came to my aid almost the next day..I had no idea of what to do..I called on a Monday morning and SERVPRO was there that next morning to take a look at my situation. Ann the tech assured me not to worry..They could have it dried out and my vapor barrier removed in a short time .SERVPRO also informed me that they could replace the vapor barrier after things got dry.The next day and then her crew showed up with all their gear and looked at my situation and realized I had bigger problems than I could have hoped for..My water is seeping in from somewhere else so I pumped it out and they proceeded to go down there and start removing the vapor barrier after a while I realized this was a futile attempt because the water was still coming in..The fact that they were willing to keep removing the barrier regardless just showed effort for Ann and her crew..These people are on their hands and knees in a crawlspace in mud removing plastic..It just showed a lot of heart anyway my problems never did get solved but it was no lack of effort on SERVPRO’s part..I also appreciate the compassion SERVPRO had for me because I was in dire straits and not in a very good mood ....They treated me and my house with respect as if it were their own..

I highly recommend SERVPRO to anyone looking for someone willing to solve your problem. When needed they arrive quickly, mitigate the situation then restore the area damaged quickly and completely. Rest assured that if your problem is an issue that they deal with they will be your best option to get you back to normal ASAP.

Water damage from an overflowing downspout was quickly and efficiently taken care of. Tenant was pleased with the final look and elimination of all odor from the water in the carpet.

Daniel, the owner, was very responsive to my request for diagnostic and remediation help with a relatively minor, by most standards, (but still a major problem for me) water damage issue in my kitchen. I was extremely appreciative of his personal attention and his flexibility in getting to me within hours of my call, despite the fact that the company had bigger emergencies to deal with at the time. He put my mind at rest as to the severity of my problem. He knows his stuff and made my whole unpleasant and unexpected emergency a far less stressful experience. Very kind man, calm, empathetic and a pleasure to work with. I will definitely call again if I ever have another issue that SERVPRO SW can help with.

I just wanted to say thank you to Tom, Travis and Nathan! Their team helped us through the process to clean up our home's water damage. They make a stressful situation...a little less stressful. I also appreciated that they were always on time and treated our house like it was their own. Thank you!

Tom from SERVPRO was great to work with.

Tom and crew were the best part of my hot water heater leaking 40 gallons over the basement. Nice, good people. There is a reason SERVPRO has such a good reputation. There was a kerfuffle with my insurance. (Farmers). Ginny at SERVPRO was amazingly nice. And, she is VERY patient. It took a LONG while, but, ends up all right.

Tom from SERVPRO was great to work with.

I just wanted to say thank you to Tom, Travis and Nathan! Their team helped us through the process to clean up our home's water damage. They make a stressful situation...a little less stressful. I also appreciated that they were always on time and treated our house like it was their own. Thank you!

Jose Rivera and his crew Shied, Hunter, Shane and Ryan were fantastic! Gave them all goldstars!

Daniel, the owner, was very responsive to my request for diagnostic and remediation help with a relatively minor, by most standards, (but still a major problem for me) water damage issue in my kitchen. I was extremely appreciative of his personal attention and his flexibility in getting to me within hours of my call, despite the fact that the company had bigger emergencies to deal with at the time. He put my mind at rest as to the severity of my problem. He knows his stuff and made my whole unpleasant and unexpected emergency a far less stressful experience. Very kind man, calm, empathetic and a pleasure to work with. I will definitely call again if I ever have another issue that SERVPRO SW can help with.

Professionalism, Punctuality, Quality, Responsiveness. Words to describe SERVPRO of Southwest Portland.

Water damage from an overflowing downspout was quickly and efficiently taken care of. Tenant was pleased with the final look and elimination of all odor from the water in the carpet.

Nick and George performed an inspection of the crawl space of my rental house for standing water because of a plumbing problem. They took tons of helpful photos showing some maintenance repairs that need to be done but discovered there was no standing water at all. Their inspection was thorough and they were very professional and knowledgeable. I would use them again in a heart beat! Thanks Nick and George!

The speed and helpfulness of Troy and Debi at SERVPRO were unbelievable. We had desperately been mopping our finished basement floor for days, searching for someone with an opening to come fix water leaking in through the exterior foundation wall. A leak detection specialist had diagnosed our problem as a groundwater pipe penetration leak, which would require masonry work and/or waterproofing. We contacted multiple businesses that provided such services, but they were all booked up for weeks and weeks in advance. When we called SERVPRO and talked with Troy, he noted that although they didn't do that kind of work, one of his coworkers (Debi) was a thorough and insightful troubleshooter. Debi came out after regular hours that same day and meticulously looked at all the clues. After some investigation, she concluded our problem most likely was a plumbing-related issue after all. She suggested we turn off our water at the street overnight to see if we had any leaks. No leaks appeared the next day, so she was correct. In addition, before she left that evening, she also contacted a colleague and identified a plumber who would help us. With a correct diagnosis, we now are addressing the real problem. Troy and Debi were life savers!

I was shocked to find my finished basement 3/4 covered in water. Fortunately I found SERVPRO of Southwest Portland who were just amazing at all stages of the clean up/dry out. Debi with her team (Devin, Tyler, Travis and Jason) explained what they would do/quoted me a price and then worked quickly to give me my sanity back! It was overwhelming at the start but I now have a dry basement being put back together and am so appreciative of her expertise, patience, easy to reach and fabulous follow through! I referred to them as the dream team at some point and really did find them to be that as well as the folks back at the office. It's good to know that such conscientious and talented folks are in our area!!! 3/24/21

Debbie and Devon and their team did the first part of my water damaged basement with amazing results! I've already written about their wonderful work. This review is for the two gentlemen, Jose Rivera and Humberto Rivera. They worked as a great team moving very heavy furniture out of my dinning room back into the basement. The basement had been newly painted due to the needed repairs and not a mark was left by them trying to squeeze large pieces around awkward openings! They were wonderful and their work was much appreciated.

Troy, Jose and Shane came after hours to assess, clean up, and mitigate the damage in my flooded basement. They were kind, courteous and efficient. Troy followed up with me the next day, then Tom came out twice that week to check the equipment and assess the progress of the “drying out” process. He, too, was very kind and helpful. They are also working my insurance company to process the claim. All in all, I was pleased with and appreciative of their expertise and great customer service.

José and Shane were wonderful, super efficient. Made us feel comforted and helped us through our crisis.

Amazing people and service. Prompt , polite, professional, great communication. Highly recommend.

Great crew, we worked with John, Tom, Troy. Safe and efficient. Did the job quickly and well.

Water damage fixed! John and the SERVPRO team were nothing short of pleasant and professional. Having water damage in your home is never cool but somehow this disruption and inconvenience was made greatly minimized by the confident, competent and friendly crew. Thanks for making my house livable again!

Outstanding job helping us respond to extensive water damage to hardwood floors, basement, crawl space in our home. Responded quickly in emergency situation; thorough, empirical testing for damage; secured home while demolition and drying work was underway; helped coordinate with insurance company; responded immediately to questions and concerns. Troy was fantastic. Highly recommend.

I highly recommend SERVPRO SW. I manage an apartment building in the SW and they have been very helpful each time I have needed assistance. One time they had to remediate a big flood from one of the apartments . They came to evaluate the day I called, kept me informed, and got the job done well and as quickly as possible. The other time I called SERVPRO, I anticipated needing a similar service with removal of baseboard, holes in walls, and noisy fans. Although they are fairly priced, I was still not looking forward to this unexpected expense. Instead, Josh did not recommend any action from them. He did however spend some time with me on the phone to help inform my next actions. I appreciated his honesty and knowledge. It saved me time and money and I will always recommend this service provider.

Josh Jensen at SERVPRO was very professional. He absolutely went above and beyond during trying times to evaluate my property for water damage, adjusting his schedule on short notice. I highly recommend his team at SERVPRO.

Thanks to Chris, Ann Margaret, Antonio, Dillon and Ansar for giving me such care and concern for helping us get through our plumbing leak. You made the clean up so easy. As a Realtor I would definitely call SERVPRO again should I need them.

Thank you to the SW PDX SERVPRO team. Dillan, Ian, Ansar and Christopher. You all were professional, enthusiastic and caring about our home and you all worked hard to resolve our issue. I will recommend your team to anyone. Mike Stack

Ansar and Gabe were awesome!! Steve was great too! Everyone was very helpful throughout the entire process!

No one hopes or wants to need to call someone to pull water out of there house, but life happens. We had a dishwasher decide it didn’t like us anymore and SERVPRO was on it. They were fast and efficient and their team was incredibly helpful, knowledgeable and friendly. Special shout out to Daniel and Dillon who came in the middle of the night to help us out.

This company was the third company to come out and give me their estimate. They were professional from start to finish. Steve answered ALL of my questions, gave me everything in writing as requested and their estimate came in lower than all the others. Ansil and Dillon were cheerful, efficient, and very professional throughout. They even suited BACK up just to take extra photos for me to assuage any concerns I had. I highly recommend them.

Great customer service. Dillian Mattice and Steven Coleman was super nice and the best!!

We have used SERVPRO a couple of times and as usual, they never disappoint with their amazing customer service. From the first phone call to the end when Dillon Mattice and the rest of the crew wrapped us up, they were courteous and patient with us during this highly frustrating situation of not having use of our bathroom from water damage. They will be the first I will call if we need them to restore the peace. Don’t hesitate to do the same. Thank you, SERVPRO.

Excellent service. Very professional and efficient

Nick and George performed an inspection of the crawl space of my rental house for standing water because of a plumbing problem. They took tons of helpful photos showing some maintenance repairs that need to be done but discovered there was no standing water at all. Their inspection was thorough and they were very professional and knowledgeable. I would use them again in a heart beat! Thanks Nick and George!

Within four hours of our boiler relief valve failing, and the flooding that followed, SERVPRO had cleaned up the water and installed fans and heaters to dry out the house. Because they were so fast, they limited the amount of damage and were able to save our beautiful cherry hardwood flooring. Josh and his crew kept us updated and informed throughout the entire process, and they were always energetic and positive. We are so glad to have had their help!

Did you know there’s water pouring out of the wall in your bathroom says my friend. Egad! Found the leak and called State Farm and they gave me some names for companies to call for assistance. I selected SERVPRO Southwest Portland. From the moment their crew chief, Debi, walked in with a plan to tackle the job I felt relief and good about my decision to select them. Debi consulted with me to plan the coming process, Tom was great about getting the equipment for their work in place and working. Chris kept tabs on the humidity levels. They all pulled together and make a great team.

You guys did a very good job of doing minimal demolition and saved us a bunch so I really appreciate that. Thank You.

Ted Jackson 3 reviews

5 days ago- Incredible service by Daniel, Jose', and the rest of the team. Flooded basement was quickly pumped out and dried. Damaged files were salvaged. Thanks guys!

We came home from work one evening to find our front yard flooded. It turned out that our irrigation system had ruptured where it intersected with our main water line. We called SERVPRO and they were on site within 30 minutes. Daniel was able to stop the flow of water and assess the damage to our home. Unfortunately, our entire crawlspace had flooded with over 10k gallons of water. Daniel was able to setup pumps that cleared the water overnight. His team then came back twice over the next week to ensure that we were dry and to help us identify which contractors we should reach out to in order to repair the damage. Thankfully, the damage was minimal! We are so thankful that SERVPRO exists and extra thankful that Daniel and his crew were friendly and calming during a stressful time for our family.

Daniel and his team provided reliable, professional remediation after I had water damage from a condo above me. Highly recommended!

SERVPRO came to the rescue after a leak under my bathroom sink ruined my vanity and floor. Melinda was amazing throughout the dry out process and checked in after the repairs were complete. I highly recommend this team!!!!

I could not be more impressed with Daniel and the SERVPRO team. I had a major flood with sewage in my basement and they took care of absolutely everything efficiently, thoroughly and quickly. I happened to be leaving town the day after it happened and they took care of everything so I had peace of mind on my trip. On my return I met the team in person and was even more impressed with how pleasant and professional everyone was. Having never gone through this before I wasn't sure what to do but they took care of everything including communicating with my insurance company and the environmental group for asbestos removal. I wish there was a rating higher than five stars!

Insurance coverage is limited for flooding related to sump pumps.  We estimated our out-of-pocket expense could have been in excess of $30,000 to replace the carpeting, pad and much of the furniture.  Due to the efficiency of Daniel Spark and his SERVPRO of Southwest Portland employees,  all furniture was saved and our insurance covered nearly the entire cost of their services.

Daniel Spark and his staff are competent, efficient and operate with integrity.  We have high expectations when hiring professionals.  Our expectations were far surpassed.